Shipping policy

Processing

Your order is hand-packed by us and shipped from our offices in Wellington, New Zealand. We endeavour to dispatch all orders received before 2pm NZ time (weekdays), on the day of placement. However, during very busy times it may be sent the next business day.
You will be kept up to date with the progress of your order by our system with email updates. All delivery times quoted are working days.
 

Destination Duties & Taxes

 

Please Note: Individual countries may impose duties and taxes on your order.  Any import charges are the responsibility of the purchaser.

 

Pricing

New Zealand

NZ$9.50 Urban delivery; $12.50 Rural delivery for all orders under NZ$195
FREE for orders over NZ$195
Orders are shipped using CourierPost’s overnight service.  Orders will arrive the next day in main centres only.  Please allow 2-3 days for smaller towns and rural addresses.  We accept PO box addresses for New Zealand.
 

Australia

AU$17.50 Standard delivery (10-14 days tracked) for orders under AU$340
AU$26 Express shipping (2-4 days tracked)
FREE Standard delivery for orders over AU$340
Standard delivery uses NZ AirPost e-parcel service and can take 10-14 days.
Express delivery uses DHL tracked service and takes 2-4 days.
(AUD prices are approximate and subject to the exchange rate
 Final checkout in NZD.)
 

North America

US$25 Standard delivery (10-12 days tracked) for orders under US$190
US$29 Express shipping (4-6 days tracked)
FREE Standard delivery for orders over US$190
All North America deliveries use DHL to maximise the most cost-effective and efficient delivery for you.
(USD prices are approximate and subject to the exchange rate
 Final checkout in NZD.)
 

UK & Europe

€28/£24/US$28 standard delivery (14-20 days tracked) for all orders under €320/£260/US$320
Standard delivery FREE for orders over €320/£260/US$320
Express shipping (7-10 days tracked): €32/£30/US$32
All services use either NZ Post or DHL to maximise the most cost-effective and efficient delivery for you.
(UK & Europe prices are approximate and subject to the exchange rate.  Final checkout in NZD.)
 

Asia

€25/£21/US$25 standard delivery (10-14 days tracked) for all orders under €315/£255/US$315
Standard delivery FREE for orders over €315/£255/US$315
Express shipping (4-6 days tracked): €29/£24/US$29
All services use either NZ Post or DHL to maximise the most cost-effective and efficient delivery for you.
(Asia prices are approximate and subject to the exchange rate
 Final checkout in NZD.)
 

Worldwide

€60/£50/US$60 standard delivery (16-20 days tracked) for all orders under €400/£320/US$400
Standard delivery FREE for orders over €400/£320/US$400
Express shipping (8-12 days tracked): €65/£75/US$65
All services use either NZ Post or DHL to maximise the most cost-effective and efficient delivery for you.
(Worldwide prices are approximate.  Final checkout in NZD.)



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